A good company ALWAYS STRIVES TO IMPROVE, which is why service surveys are the best tool to identify weaknesses, opportunities, strengths, and threats—helping us BE BETTER FOR AND BECAUSE OF YOU.

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But here’s the real question: How aware are you of the impact your feedback has on our service? Are you the type of person who always expects the best service, or the type who prefers to stay silent without sharing your opinion?

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We are certain that customers like you deserve the best attention after receiving our services. That’s why we want to tell you about the participation surveys Mendebal offers and what we evaluate in each of these important processes:

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SALESROOM ATTENTION

In this section, we identify the best and worst aspects of your experience in our salesrooms, from the comfort you felt with our advisors to the value you place on the information you received. At Mendebal, we know that if you are looking for your new home, our greatest wish is that you feel at home when visiting our facilities.

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ONBOARDING PROCESS

Here, you’ve decided to join the Mendebal family and purchase your ideal home with us—how exciting! We want to know what you liked most about your new home, what motivated you, how you felt about the common areas, and how simple or complex the onboarding process felt. This helps us understand what drove you to make this wonderful decision.

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SUPPORT AND HANDOVER PROCESS

The big day has arrived! There’s nothing better than feeling that you start your life in your new home on the right foot. That’s why, when our team hands over your property, it’s essential that you know all the technical and physical details of your new home, ensuring everything is in perfect condition and that you feel welcomed with the attention you deserve.

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Remember, all our surveys are sent via email and SMS once you complete the process. For your convenience, none of them will take more than 5 minutes, allowing you to provide quick feedback that helps us improve and offer ideal service for you and your loved ones.

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